Returns and Refunds Policy
At Grabhype, we want you to have a clear and simple shopping experience. Please read our Returns & Refunds Policy before placing an order.
Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
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Unused
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In the same condition you received it
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In its original packaging
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Complete with all parts, accessories, manuals, and included items
To start a return, please contact us at:
Please include your order number and the email address used at checkout.
How to Start a Return
To request a return, email us with:
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Your order number
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Your full name
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The email address used at checkout
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Reason for return
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Photos or videos if the item is damaged, defective, or incorrect
Once we review your request, we will provide the next steps.
Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Include:
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Your order number
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Photos or videos showing the issue
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Photos of the packaging, if relevant
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A short description of the problem
After reviewing the issue, we may offer a replacement, refund, or another suitable solution depending on the situation.
Non-Returnable Items
Some items may not be eligible for return, including:
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Items that have been used, installed, damaged, or altered
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Items missing original packaging or accessories
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Personal care or hygiene-related items, if opened or used
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Clearance or final sale items, if clearly marked as final sale
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Gift cards
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Custom or personalized products
If you are unsure whether your item is eligible for return, contact us before sending it back.
Return Shipping
Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Return shipping costs are non-refundable unless we confirm that the return is due to our error or a product issue.
We recommend using a trackable shipping service when returning an item. Grabhype is not responsible for returns lost in transit.
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method.
Please note that refund processing times may vary depending on your bank or payment provider.
Partial Refunds
Partial refunds may be issued in certain situations, including:
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Items returned with missing parts
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Items not in original condition
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Items showing signs of use
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Items returned after the approved return period, where accepted at our discretion
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We may be able to cancel your order if it has not yet been processed or dispatched.
Once an order has been processed, dispatched, or handed over to a fulfillment partner or courier, cancellation may no longer be possible. In that case, you may need to follow the return process after receiving the item.
Delayed or Missing Orders
If your order is delayed or appears to be missing, please contact us with your order number.
We will check the tracking information and help guide you based on the courier updates available.
Please note that delivery delays can happen due to courier handling, customs checks, holidays, weather, or other circumstances outside our control.
Exchanges
We may offer exchanges depending on product availability.
If you want to exchange an item, contact us at:
If the requested replacement is unavailable, we may offer a refund or alternative solution.
Refunds for Shipping, Duties, and Import Fees
Original shipping fees may be non-refundable unless the return is due to a damaged, defective, or incorrect item.
Customs duties, VAT, import fees, or local charges are generally non-refundable by Grabhype, as these are charged by local authorities or couriers.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@grabhype.com
Business Location: Karachi, Pakistan
Please include your order number when contacting us about an existing order.