REFUND & RETURNS POLICY
Last updated: 7/6/2026
We want you to love what you ordered. If something's not right, here's how returns work.
Return Window
You have 14 days from the date of delivery to request a return or refund.
Eligibility
- Items must be unused, undamaged, and in their original packaging.
- To start a return, email support@grabhype.com with your order number and reason for return. We'll respond with return instructions within 1–2 business days.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo of the item. We'll send a free replacement or full refund — no return shipment required in most cases.
Change of Mind Returns
If you no longer want an item you ordered (not damaged/defective), you may be responsible for return shipping costs. Since we work with international suppliers, please contact us before sending anything back — we'll confirm the correct return address and process for your specific item.
Refunds
Once your return is approved, refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Contact
Questions about a return? Email support@grabhype.com with your order number.